1800 My Options – Sexual and Reproductive Health Navigation Specialist

Role: 1800 My Options Sexual and Reproductive Health Navigation Specialist
Work type: Casual
Salary: WHV Enterprise Agreement 2025  ($66.64 per hour inc. casual loading)
Location: Melbourne CBD
Applications: Open

Are you passionate about supporting women and gender diverse people to access essential health services, utilising your expertise in sexual and reproductive health?

Join our dynamic team at Women’s Health Victoria (WHV) as a Sexual and Reproductive Health (SRH) Navigation Specialist for the 1800 My Options service!

About WHV

WHV is a statewide, feminist, not-for-profit leading the pursuit of gender equity in health. We work with government, the health sector and the community to create better health outcomes for women (cis and trans inclusive) and gender diverse people.

WHV delivers vital support services to the community and empowering health information. We share evidence and recommendations to challenge bias in the health system. We build capacity in the health sector to achieve equitable health outcomes. We foster an environment of inclusion, innovation and respect.

WHV delivers 1800 My Options – Victoria’s only sexual and reproductive health information service.

About 1800 My Options   

1800 My Options are a free and confidential phone line and online service, providing information about contraception, pregnancy options (including abortion) and sexual health. We work alongside hundreds of trusted healthcare providers in Victoria, to link individuals to the services that best suit their needs.    

We’re proudly pro-choice, non-judgmental, woman-centred and independent.  

About the role

The SRH Navigation Specialist delivers the 1800 My Options service by responding to enquiries about sexual and reproductive health (SRH), and ensuring accurate information is provided to service users and health sectors.

The role also involves working closely with the SRH sector to support navigation, maintaining a service database, following agreed standards and protocols, supporting team wellbeing through peer debriefing, and contributing to health promotion to support high quality service delivery and community awareness.

Responsibilities

• Respond to phone and online enquiries regarding contraception, pregnancy options (including abortion care), and sexual health, serving a diverse range of stakeholders including individuals, families, and service providers.
• Deliver a confidential, impartial, and pro-choice service that respects the needs and autonomy of all service users, following agreed scripts and service protocols to ensure the highest standard of service delivery.
• Provide personalised referral pathways to SRH services based on individual needs and circumstances.
• Monitor and maintain the service database to ensure accurate, current information on service availability.
• Identify sector trends, service gaps, and emerging issues through data monitoring and stakeholder engagement.
• Respond appropriately to disclosures, including child sexual abuse, suicidal behaviours, family violence, sexual assault, and/or reproductive coercion, in line with established protocols.
• Support the wellbeing of team members through regular in-shift peer debriefing and coaching.
• Ensure accurate data recording and uphold high standards of data integrity across all interactions.
• Liaise with the Team Leader regarding risk, service challenges, or feedback received during shifts.
• Contribute to health promotion activities and evidence-informed projects as defined in the team workplan, including events, social media, and resource development.
• Engage meaningfully with underserved communities to ensure equitable service access and culturally safe referrals.
• Communicate effectively, share information and work cooperatively with team members to contribute to the achievement of individual, team and organisational goals.
• Foster a safe and healthy workplace by adhering to health and safety policies and procedures, and promoting a culture of wellbeing, inclusion and respect.

Selection criteria

Qualifications 

• Tertiary-level qualification in counselling, social work, psychology, nursing, welfare, public health or related field.

Work experience 

• Five years’ experience working in health or community services, including peer debriefing, health navigation and/or reflective practice (preferred).
• Experience supporting women and gender diverse people from underserved communities, providing person-centred care to address stigmatised health issues.
• Experience in supporting individuals in sensitive or complex situations, including adhere to internal protocols and risk management practices.

Skills and competencies 

• Excellent interpersonal and communication skills with the ability to engage empathetically with diverse populations.
• Demonstrated understanding of women and gender diverse people’s sexual and reproductive health, particularly relating to abortion and contraception care.
• Advanced assessment and risk management skills with the ability to respond to complex issues.
• Ability to deliver health promotion initiatives on sensitive and stigmatised topics in community or healthcare settings.
• Demonstrated IT competency, including use of service databases, telephony, online enquiry systems with the ability to accurately record information and maintain data integrity.
• Professional level competency in a community language (preferred).

If you want to be part of an organisation making a difference in leading the pursuit of gender equity in health, this could be the role for you! 

Benefits of working at WHV

Working at WHV you will be a part of a dedicated community who are guided by a shared goal and carry out meaningful work with the commitment and courage to make a difference.

We are proud to provide a number of innovative employee benefits for our staff such as:

• Flexible work hours and family friendly policies
• Hybrid working
• Access to salary packaging
• Paid end of year close-down – additional to annual leave