We understand that media coverage may raise questions or concerns about past or current treatment you received from Dr Simon Gordon, and navigating the health system and complaints processes can be difficult.
Here are two documents to help you understand
- how to make a complaint and
- how to access your medical records (health information).
If you’d like more information, or to talk to someone, the Endometriosis and pelvic surgery concerns line provides confidential, trauma-informed support, health information and referral pathways for previous patients of Dr Simon Gordon.
Trained staff will listen with care, provide clear and evidence-based information, and help callers understand the options available to them.
Through the phone line, callers can:
- talk to someone who is safe, respectful and non-judgemental
- receive information about endometriosis and pelvic pain
- get help to understand formal complaints and regulatory processes
- receive information about health, counselling and/or support services
- receive a referral to one of the five review clinics established by the Victorian Government for support and specialist reviews with a gynaecologist.
The phone line is not a clinical service and does not provide medical, legal or financial advice. Women’s Health Victoria cannot assist people to access urgent medical care.
The service is designed to support you to make informed decisions at your own pace, while recognising the emotional impact that concerns about healthcare can have. The service also seeks to gather de-identified information from you about the impact to your health and wellbeing. These anonymous insights from the phone line will be provided to the Victorian Government to inform system reform.
Women’s Health Victoria takes a person-centred approach and is committed to supporting your autonomy, dignity and wellbeing.
If you are seeking urgent medical care or are in immediate distress, please contact emergency services on 000 or an appropriate crisis support service (Lifeline 13 11 14 and Beyond Blue 1300 22 4636).
WHV is an independent registered charity. This phone line is funded by the Victorian Government.
The support line is open from 9am to 5pm, Monday to Friday
(excluding public holidays).
If you would like to request a call back, please complete the form below and a member of our team will be in touch.
Women’s Health Victoria respects the privacy of your personal information and is committed to treating it in an appropriate manner. To read our privacy policy, please view our privacy statement.
We will return calls within 1-2 working days. We will be calling from a private (withheld) number, so please do not block any private number calls.
This page contains content relating to medical trauma and allegations of surgical malpractice. Please exercise care and caution if these topics might cause you distress.
Frequently Asked Questions
The phone line was established to offer confidential, trauma-informed assistance to previous patients of Dr Simon Gordon with concerns about treatment received for endometriosis and pelvic pain surgery.
The service exists to help you find answers to your questions, provide health information, and connect you to relevant support services.
You can talk to trained staff who will listen, provide clear information about endometriosis and pelvic pain, help you understand complaints and regulatory processes, and receive information about health, counselling and/or other support services.
The phone line team can also provide a referral to one of the five clinics set up by the Victoria Government for former patients of Dr Simon Gordon who’d like a gynaecologist to review their circumstances.
We do not offer medical, legal, or financial advice.
We can provide referrals to one of the five existing women’s health clinics in public hospitals, where the Victorian Government is funding additional supports for patients of Dr Simon Gordon. The supports include
- specialist reviews with a gynaecologist
- a triage nurse to help you to access and collate all your relevant medical records and patient history, and
- help reading scans and test results.
Some services will also offer additional allied health, imaging and psychology support.
The clinics are at Barwon Health, Eastern Health, Monash Health, Western Health, and the Royal Women’s Hospital.
Our team can help you to consider which of these clinics is right for you, discuss next steps, and refer you to them.
No. Our staff are not able to provide clinical opinions or diagnoses.
The phone line team can provide a referral to one of the five review clinics set up by the Victoria Government for former patients of Dr Simon Gordon, who’d like a gynaecologist to review their circumstances.
The phone line is designed to support you to make informed decisions and provide information about health professionals when needed.
No. The phone line is not a clinical service and cannot arrange appointments or provide urgent medical care. We can help you understand your choices and find the right services, but we can’t make things happen faster.
If you require immediate medical attention, please contact your healthcare provider or call emergency services. Women’s Health Victoria cannot assist with urgent care or emergency situations.
- Emergency assistance: Dial 000 in Australia for immediate assistance
- Virtual Emergency Department: https://www.vved.org.au/
- Nurse-On-Call: 1300 60 60 24
- Visit an Urgent Care Clinic: https://www.betterhealth.vic.gov.au/urgent-care-clinics
- Lifeline (24/7 crisis support): 13 11 14
- Beyond Blue (mental health support): 1300 22 4636
If you require medical attention, please contact your healthcare provider or call emergency services. Women’s Health Victoria cannot assist with urgent care or emergency situations.
Yes. All conversations are confidential and handled with care. Any information shared with the phone line will be de-identified and handled in accordance with WHV’s Privacy Policy and the Health Records Act 2001 (Vic).
We are committed to creating a safe, respectful, and non-judgemental space for everyone who contacts us.
Any information shared with the phone line team will be handled in accordance with WHV’s Privacy Policy and the Health Records Act 2001 (Vic). The phoneline is anonymous.
However, if you would like to be referred to a women’s health clinic or Primary Health Network (PHN) Care Navigator, WHV will collect the minimum personal information necessary to facilitate the referral. Once the referral has been completed, all information will be deleted in accordance with WHV’s privacy obligations.
As part of running the phone line, WHV is collecting information to help improve the healthcare system. All information collected for this purpose will be de-identified.
We are committed to respecting your privacy and handling any information that you share with care.
WHV has provided general preliminary advice on the inclusion of lived experience based on our limited understanding of the review. WHV concluded our engagement on this matter on 1 June 2026.
To request medical records from Epworth HealthCare, contact the Medical Record Access team at (03) 9426 6554. The team is available Monday to Friday, 8am to 4pm (excluding public holidays). Requests must be submitted in writing, with forms available on their website.
If you were a patient at any other service at which you received healthcare from Dr Gordon, please contact that service to access your records or speak to our team for information about how to contact these services.
The phone line is open between 9am to 5pm, Monday to Friday (excluding public holidays).
If you’d like to request a call back, fill out the contact form at the top of this page and our team will be in touch with you as soon as possible.