The Endometriosis and pelvic pain surgery concerns line provides confidential, trauma-informed support, health information and referral pathways for previous patients of Dr Simon Gordon.
We understand that recent media coverage may raise questions or concerns about past or current treatment, and navigating the health system and complaints processes can be difficult.
Trained staff will listen with care, provide clear and evidence-based information, and help callers understand the options available to them.
Through the phone line, callers can:
- talk to someone who is safe, respectful and non-judgemental
- receive information about endometriosis and pelvic pain
- get help to understand formal complaints and regulatory processes
- receive information about health, counselling and/or support services.
The support line is not a clinical service and does not provide medical, legal or financial advice. Women’s Health Victoria cannot assist people to access urgent medical care and/or help people get care faster.
The service is designed to support people to make informed decisions at their own pace, while recognising the emotional impact that concerns about healthcare can have. The service also seeks to gather information from patients about the impact to their health and wellbeing. De-identified and anonymous insights from the phone line will be provided to the Victorian Government to inform further system reform.
Women’s Health Victoria takes a person-centred approach and is committed to supporting autonomy, dignity and wellbeing.
If you are seeking urgent medical care or are in immediate distress, please contact emergency services on 000 or an appropriate crisis support service (Lifeline 13 11 14 and Beyond Blue 1300 22 4636).
WHV is an independent registered charity. This phoneline is funded by the Victorian Government.
The support line is open from 9am to 5pm, Monday to Friday
(excluding public holidays).
If you would like to request a call back please complete the form below and a member of our team will be in touch.
Women’s Health Victoria respects the privacy of your personal information and is committed to treating it in an appropriate manner. To read our privacy policy, please view our privacy statement.
We will return calls within 1-2 working days. We will be calling from a private (withheld) number, so please do not block any private number calls.
Frequently Asked Questions
The support line was established in response to recent media coverage to offer confidential, trauma-informed assistance to previous patients of Dr Simon Gordon with concerns about treatment received for endometriosis and pelvic pain surgery. The service exists to help you find answers to your questions, provide health information, and connect you to relevant support services.
You can talk to trained staff who will listen, provide clear information about endometriosis and pelvic pain, help you understand complaints and regulatory processes, and receive information about health, counselling and/or other support services. We do not offer medical, legal, or financial advice.
Yes. All conversations are confidential and handled with care. Any information shared with the phone line will be de-identified and handled in accordance with WHV’s Privacy Policy and the Health Records Act 2001 (Vic).
We are committed to creating a safe, respectful, and non-judgemental space for everyone who reaches out.
Any information shared with the phone line will be de-identified and handled in accordance with WHV’s Privacy Policy and the Health Records Act 2001 (Vic).
Any information shared with the phone line will be de-identified if shared with the Victorian Government to help improve the healthcare system.
We are committed to respecting your privacy and handling any information that you share with care.
No. The support line is not a clinical service and cannot arrange appointments or provide urgent medical care. We can help you understand your choices and find the right services, but we can’t make things happen faster.
No. Our staff are not able to provide clinical opinions or diagnoses. The support line is designed to support you in making informed decisions and provide information about health professionals when needed.
To request medical records from Epworth HealthCare, contact the Medical Record Access team at (03) 9426 6554. The team is available Monday to Friday, 8am to 4pm (excluding public holidays). Requests must be submitted in writing, with forms available on their website.
If you were a patient at any other service at which you received healthcare from Dr Gordon, please contact that service to access your records.
If you require immediate medical attention, please contact your healthcare provider or call emergency services. Women’s Health Victoria cannot assist with urgent care or emergency situations.
- Emergency assistance: Dial 000 in Australia for immediate assistance
- Virtual Emergency Department: https://www.vved.org.au/
- Nurse-On-Call: 1300 60 60 24
- Visit an Urgent Care Clinic: https://www.betterhealth.vic.gov.au/urgent-care-clinics
- Lifeline (24/7 crisis support): 13 11 14
- Beyond Blue (mental health support): 1300 22 4636
If you require medical attention, please contact your healthcare provider or call emergency services. Women’s Health Victoria cannot assist with urgent care or emergency situations.
The support line is open between 9am to 5pm, Monday to Friday (excluding public holidays).
If you’d like to request a call back, fill out the contact form at the top of this page and our team will be in touch with you as soon as possible.